Cancellations
?An order cannot be cancelled once it has shipped or a shipping label has been created.
Orders placed for ready to ship items may be cancelled by 6:00pm MST, if the order is placed after that time, you have till that following day at 6pm mst. (Reason, I package all orders at 8pm mst after my little babies are in bed. You have the option of store credit or a refund minus a 10% restocking fee. To cancel an order please complete the following:
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1) Email a reply to your order confirmation email or you the contact form "Cancel Order" specify which item(s) to cancel. Messages via social media are not an accepted means to cancel an order.
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2) Please include if you would like store credit (in the form of a discount code) for the full amount paid, or a refund to your payment method minus a 10% restocking fee.
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If cancelling an entire order, the shipping will be included in the store credit/refund. If cancelling part of an order, the shipping will not be included in the store credit/refund, but may once the partial order ships (if shipping was overpaid). ?Due to rapidly changing inventory, we are unable to switch out items (for another size, option, etc).
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Please allow up to 12 hours for a reply to your request to confirm the order cancellation.
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Refunds after receiving
Do to the nature of our products, we unfortunately do not offer refunds on any orders.. Before completing payment, please check that your order is correct with desired amount and style. If there is a defect or issue with an order - please contact us within 48 hours of receiving your order. We will then asses the matter and can help you as quickly as possible. Damage due to shipping is not covered – please contact the postal service to discuss their insurance coverage if included. Wear and tear are not covered as a defect.
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Shipping Schedule
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We try and ship out 3 times a week Monday, Wednesday and Saturday. If Monday is a national holiday, then orders would ship on Wednesday.
Because we are a one family ran business there could be occasions where shipping is delayed due to circumstances beyond our control (illness, emergency, weather, etc).
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**Due to the COVID19 outbreak, there may be unexpected shipping delays out of our control.**
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Shipping Rates
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Shipping is calculated based on weight. Shipping is available to the United States & International. Smaller orders (under 16oz) will ship USPS first class. Larger orders may ship USPS Priority Mail or UPS Ground, whichever is cheaper. Orders over $100 before tax is FREE shipping usa and $125 International